Quick Answer: Who Can I Report Hermes To?

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool.

Enter Your Tracking Reference: …

Entering your Hermes tracking reference will also work.

You can find these on your confirmation e-mail sent at the time of booking..

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

Who is the CEO of Hermes UK?

New CEO for Hermes UK as Carole Walker promoted to CEO Hermes Europe. Carole Walker has been promoted to CEO of Hermes Europe, with UK MD Martijn de Lange stepping into her shoes as UK CEO.

Is Hermes a British company?

Hermes Europe GmbH is a German delivery company headquartered in Hamburg, owned by the retail company Otto GmbH.

Can my Hermes parcel be collected?

All we need next is a few details about your parcel. You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

What does on its way mean Hermes?

Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place. Please note that tracking information for parcels sent from retailers will not always follow the route detailed above.

Does Hermes have a live chat?

I’ve sent or I’m receiving a parcel sent using the Hermes website. If you want to speak to us you can chat with Holly, our digital assistant, 24/7 by clicking the blue icon at the bottom right of your screen.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Is working for Hermes good?

It’s fine, as long as you never take holidays. Their idea that you can get someone to cover your round during your absence is simply preposterous and unworkable. Unless the weather’s bad, it doesn’t feel like work. … Hermes is a great place to work if you want to be flexible and have time to do other thing .

What happens if my parcel goes missing?

Parcel failed to turn up? … They’re responsible for getting the package to you on time. Your contract is with them, not the courier or delivery company who shipped it. If there’s any issue with the courier, the retailer will take that up with them after you’ve contacted them.

Who do I complain to about Hermes?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

How do you speak to a person at Hermes?

To speak to Hermes on the phone, call 0330 333 6556.

What do I do if my Hermes parcel is not delivered?

Missed your delivery?If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.If you don’t get an email, your courier will make three attempts to deliver your parcel.More items…

Are Hermes drivers self employed?

Hermes couriers are self-employed and use their own vehicle to help Hermes deliver all of the great things that our customers order online, straight to their door. People are shopping online more and more every day so we always need more couriers to help us collect and deliver our customers parcels.

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.